Forum Discussion
Issues with service
Very slow internet. I am asking if you can pull my service call. I was lied to by my sales person. I was told that it was used by all Walmarts nationwide. The U.S. Navy used it. My son plays online ga...
Hi Cheri,
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I also see that our phone reps who helped you recently already dispatched a tech to address your speed concerns. Let us know after your Wednesday appointment if your speeds have improved, I expect they should.
Just to clarify, Hughes and HughesNet service different markets; Hughes-large companies and government, HughesNet-residential and small business.
I'll post back once I get the results. Your patience and understanding are much appreciated.
