Forum Discussion

cmb366's avatar
cmb366
Sophomore
3 years ago
Solved

Missing Data Token

10/31/2022 End of cycle I had 90.7 Data Tokens in my account. On 11/1/2022 I had zero (0) data tokens. I spent the November 4 weeks contacting customer service through 7 phone calls (3 of which were ...
  • cmb366's avatar
    cmb366
    3 years ago

    Liz,

     

    Thank you very much for your assistance in getting my data tokens restored.  Hopefully I won't have to contact you again on this matter.  Merry Christmas!

Liz's avatar
Liz
Moderator
3 years ago

Hi cmb366,

Thanks for reaching out and providing these details, this helps a lot! I've escalated this to our engineers to investigate and restore all your token data. Your patience and understanding are much appreciated.

Thanks,

Liz

cmb366's avatar
cmb366
Sophomore
3 years ago

Liz,

Any update on my missing data tokens. Two other members VinceO and Kirk Merley both posted on Friday about missing data tokens and had theirs restored on the same day. I'm still missing 90.7 data tokens on my account and have been trying to get hughes.net through every support option to fix this now going on 6 weeks.

Thank you.