Forum Discussion

dwlene's avatar
dwlene
10 years ago

Modem Issues and Customer Service Tech Issues

After spending over two hours on the phone with three different Customer Service Techs, we requested a new modem to be sent to a local general store since our location is so remote.  We received a UPS...
Billing
Liz's avatar
Liz
Moderator
10 years ago
Wonderful! Glad you found the return label. 

Regarding service suspension, to quote my co-worker Amanda:

  • Seasonal suspension is limited to a maximum of 6 months [180 days].
You have 180 days total to suspend your service, but do not have to use all of those days and can use the left over days another time within a 365-day rolling period.  Your service plan will be halted along with your commitment (if any). If you have things such as a hardware lease fee, Zone Alarm / PC system essentials or other premium service or Express repair, those fees + any applicable taxes will be billed as normal. HughesNet VoIP service is also suspended and billing for that is stopped too.
As an example, if you purchased your hardware, do not have Express Repair or Premium Services, you will not be billed during the suspension.You can call to suspend and unsuspend, and only takes a few minutes to do both. 
As for HughesNet Voice, you can find all the details here: http://www.hughesnet.com/learn-more/faq/hughesnet-voice?locale=en

If you have additional concerns with HughesNet Voice, please let me know!

Thanks,
Liz