Forum Discussion
Need help with my account/billing! Please help!
Hello! First off.. I want to say that I have had HughesNet for over 10 years and I have never had any comlaints. Whenever I had a problem we would call in and the problem was always taken care of in a timely manner and everyone I ever talked to was very nice. But now I am having a BIG problem, and all of a sudden nobody wants to talk to me. Whenever I get someone on the phone, they can't help.. and amazingly I have called at a time that there are no supervisors to be found. I really do need help with this and would appreciate if someone could tell me how to get in touch with someone that can help!!
Thank you so much!
Linda B.
11 Replies
It might be a good idea to describe the issue you are having. Not divulging private/personal information or anything like that, nor even dollar amounts if it's something like that, but just giving the reps an idea of what the problem is.
If you have a case number from talking with a phone rep about the issue, that would help the reps on here, too.
Again, though, don't post any personal info, nor your account number, as this is a public site. A case number is okay, though, and helpful.
Edit: I forgot to mention, the reps are on M-F, from approximately 8AM to 5PM EST.
Ok.. thank you Gabe. Seeing as how none of the MOD's have replied to this.. I will try your recommendations and see if that will help.
To make it short and sweet, until I can talk to someone, HughesNet has been charging me for 2 accounts and we never signed up for 2 accounts.
Case #104716720
Hello Linda,
Thank you for reaching out to us about this situation. I've located both the accounts you are referencing and we are currently reviewing the reason why a second account was created for an upgrade. In regards to refunds or credits, I will need to discuss and get some guidiance on this with upper management. Please be advised that we are not in the office on the weekends, so I may not have an update until early next week. I appreciate your patience while we investigate.
~Amanda
