Forum Discussion

lbburg's avatar
lbburg
New Poster
9 years ago

Need help with my account/billing! Please help!

Hello!  First off.. I want to say that I have had HughesNet for over 10 years and I have never had any comlaints.  Whenever I had a problem we would call in and the problem was always taken care of i...
lbburg's avatar
lbburg
New Poster
9 years ago

Ok.. thank you Gabe.  Seeing as how none of the MOD's have replied to this.. I will try your recommendations and see if that will help.

To make it short and sweet, until I can talk to someone, HughesNet has been charging me for 2 accounts and we never signed up for 2 accounts.  

Case #104716720

Amanda's avatar
Amanda
Moderator
9 years ago

Hello Linda,

 

Thank you for reaching out to us about this situation. I've located both the accounts you are referencing and we are currently reviewing the reason why a second account was created for an upgrade. In regards to refunds or credits, I will need to discuss and get some guidiance on this with upper management. Please be advised that we are not in the office on the weekends, so I may not have an update until early next week. I appreciate your patience while we investigate.

 

~Amanda