Hello Henry,
Welcome to the community and thank you for posting and providing your case number. I pulled up your account and verified that you do have a credit on your account that has yet to be pushed back onto your card. Normally once service is terminated, this happens automatically. Your service was indeed terminated as of Apr 7, so I will look into why the e-mail and refund weren't sent automatically.
In the meantime, I can have the refund pushed manually. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Liz , I did read the private message you sent and could not figure out how to reply per private message. The answer is yes, that email address is valid.
When you receive a private message, after clicking on the envelope on the upper right, you are taken to the page of your message(s). On that page, click on the title of the message to open it. Once the message is opened, there is a reply button on the lower right.
GabeU wrote:
When you receive a private message, after clicking on the envelope on the upper right, you are taken to the page of your message(s). On that page, click on the title of the message to open it. Once the message is opened, there is a reply button on the lower right.
Scanning an unfamiliar page with the mouse can reveal many hot spots that open secrets. A fun game.
Good morning henrysj,
I escalated your case for clarification on the confirmation, apparently we currently do not send confirmation e-mails for service terminations. I do apologize for the confusion, thank you again for bringing this up, I've let our management know what happened.
Regarding the refund, that should have been auto generated at the time of service termination so I manually pushed the refund for you. If you have additional concerns, feel free to contact us again.
