You’re not alone. I’ve been fighting with them for months because it doesn’t work and they refused to waive the cancellation fee until a technician came out to make sure it was an issue that couldn’t be fixed. Well a technician came out, claimed it was fixed and guess what? Still no service. They still refused to cancel the fee so I finally just gave in so I don’t have to deal with them anymore. Truly a terrible company who doesn’t address any of your issues. I haven’t heard 1 good thing about them from anyone who’ve ever had this service. I don’t know if potential customers can read these, but if you can, DO NOT sign a contract with these people it will be a complete waste of money!
