Forum Discussion
No one Listen or cares
- I got your message and yes please move forward with that
We've had hughesnet for almost a year it started off so good but got steadily worse. This month alone I've tried chatting, talking on the phone & email & have gotten so upset, I was screaming at them on the phone & chatting. I pay my bill the end of the month for the following month then I started having real problem kept getting disconnected on my Roku & internet was so slow loading or wouldn't load at all. When I called them around the 5th of the month the agent I talked to put me on auto pay (I didn't request it) they took out another payment (I didn't authorize), they wouldn't listen to me all they kept saying was the payment I made at the end of the month was for that month not the following month, This happened once before I let it slide that time but not this time. I tried to set an appointment for them to come out to check my dish was told it would cost me $125 although I pay for a protection plan, then it was $29.99 then was told I need to take out more GB. I SWEAR ALL THEY WANT IS MONEY EVEN WHEN THEY DON'T DESERVE IT. I WOULDN'T RECOMENT THEM TO ANYONE.
Linda
Linda,
Though I have no doubt that you are very frustrated, I recommend starting a new topic in the Tech Support section for the service issues you have been experiencing and a new topic in the myAccount and Billing section for the billing issue you've had. The reps here are corporate based reps, unlike the phone reps. You'll get help here. The reps are on M-F from approximately 8AM to 5PM EST, so if you create those two new posts they won't be replied to by a rep until at least Monday. Normally I wouldn't recommend starting two different topics, but you have two very different issues going on, so you should probably do so.
Regarding your billing, when an invoice is created and payment is automatically charged it's for the current month. As an example, my last invoice was created on the 3/4, and the billing on that invoice is for the service period of 3/4 through 4/4, so when you pay you're paying for the current month, not the previous month. When you are on automatic billing the new invoice is charged the day it's created, which in my case was 3/4. If you are on manual payment you have however many days are stipulated to make the payment. I hope this info helps.
When you were put on automatic payment, might the current month, which you would have manually paid later, been what was automatically charged? I'd sign into the myAccount site and check your billing info to see if this is the case. If your balance is zero this is probably what happened. If this doesn't explain it, by all means, please create the new topic and a rep will help you. The myAccount site is here... http://my.hughesnet.com/myaccount
To start a new Tech Support topic... https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport
To start a new Billing topic... https://community.hughesnet.com/t5/forums/postpage/board-id/AccountandBilling
