Forum Discussion

dru5121's avatar
dru5121
Freshman
7 years ago

Promised a 20g plan for promotional rate. HN never promised

Was promised the 20g plan for the promotional rate. Hooked me in and charged me at there normal rate. I’ve called time after time speaking to someone overseas that cannot help. Seems like the sales pe...
Billing
customer service is horrible
dru5121's avatar
dru5121
Freshman
I hope so. At this point I just want out. There is plenty of competition in the area. The sales people sure made it sound nice. There’s times when the data plan is used up and I’m getting speeds under 1Mbps.
Amanda's avatar
Amanda
Moderator
7 years ago

Hi dru5121,

 

Welcome to our community and thank you for your post. I'd be glad to assist you in resolving your concerns. What was the price you were quoted by the sales agent?

 

-Amanda

  • dru5121's avatar
    dru5121
    Freshman
    7 years ago
    Hi Amanda,

    I was promised 59.99 a month. And when I spoke with the salesman he said I would be at 3 mbps when my data is used up. I’ve done speed tests and I’m under 1 mbps.
    • Amanda's avatar
      Amanda
      Moderator
      7 years ago

      Hi dru5121,

       

      Thank you for the clarification. I've requested a sales call review and will update you once I've received the results.

       

      Thanks,

      Amanda

      • dru5121's avatar
        dru5121
        Freshman
        7 years ago
        Thanks Amanda