Forum Discussion

Dalecway's avatar
Dalecway
New Poster
7 years ago

Did I actually cancel?

I called to cancel today, 1/4/18. I was given this ref nunber 108589286 and told that it was done.  Then he said that it would take affect on 1/23/18. Why not today? I'm concerned that he is just me...
Early Termination Fee
Liz's avatar
Liz
Moderator

Hi Dalecway,

 

Welcome to the community and thank you for posting. What C0RR0SIVE said is correct, this is one of the standard processes for cancellation. I pulled up your account to verify, and it is pending cancellation on 1/23, as the rep indicated to you when you called us to cancel. Hope that clears things up.

 

Good luck with your future ISP!

 

bessezp's avatar
bessezp
New Poster
7 years ago

ANOTHER EXAMPLE OF THE POOR COMMUNICATION BETWEEN CUSTOMERS AND CUSTOMER SERVICE , NOT ALL INFORMATION IS GIVEN

 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    Incorrect. The information is given on the phone call.  Whether people choose to hear the whole information is another issue.

     

    bessezp wrote:

    ANOTHER EXAMPLE OF THE POOR COMMUNICATION BETWEEN CUSTOMERS AND CUSTOMER SERVICE , NOT ALL INFORMATION IS GIVEN