Forum Discussion
In baseball it's three strikes and you are out!
I have come upon this chat board as a new yet overly worn out customer of Hughesnet. As I assess the 6 months of Hughes Net services I have purchased - I conclude that your sales people really h...
Hi Tommyo,
I received an update and I'm glad to hear someone from the enterprise department reached out to you today. You have a direct line to her now, so feel free to call if you have any further questions.
Thank you Liz...in the meantime I have already incurred a $35 charge for insufficient funds, which I think HughesNet should pay because you are holding money that you never should have taken in the first place. I have two more bills due soon, and if I incur any more charges due to this, I will expect HughesNet to pay those as well. Thank you.
Liz wrote:
MaryMcClure Hi Mary! As I've mentioned in your own thread, our agents have issued a credit for your ETF. I dug into your account to address your latest concern and it seems that a business rule requires a 10 day waiting period before this refund can be pushed out. Fortunately for you, I'm at the corporate office and we can have someone here get that refund to you sooner. I'll PM you once I have an update on that.
For wrongful/unauthorized charges it is customary to be refunded to the source of payment - and this is true across all industries. Hughes wrongfully charged me on a residential account for two months after the account was to be closed. Why did I request that closure? Because I was sold on a Business Enterprise solution on what is really a cynical set of ploys asserted by that department. I am to receive a money credit - however I object to Hughes now commingling my residential and business account directly against my wishes. It really is outrageous to put the customer through a tedious transfer from residential to business - and then Hughes ultimately "forgot" to close my residential account - nothwithstanding the fact that the residential account closure was attempted by way of a three-way conference between myself, the residential representative and the Business Enterprise representative [Ken @ (844) 228-8233] back in January, 2017.
Hi Tommyo,
Thank you for your patience and understanding as our enterprise department is handling your case. Your case has been assigned and is currently being investigated.
I woman called me at 4:35 p.m. yesterday from a Restricted line while I was driving my boys to their Little League game. Asking her to identify herself she claimed to be a Hughes Customer service supervisor - I don't know if that means residential or business. I missed her name if she gave it to me. I summarized my position for her relating to the residential and business internet experience I have endured with HughesNet.. There was no followup by her to the representations made to me by the sales department. She repeatedly asked me to "verify what I am going to do". I turned the table on her and asked her what she is going to do to make me whole. Unfortunately, she was not prepared to negotiate a way to make me whole.
Kindly ensure that my issue is presented to the management level of the Business Enterprise division and that I demand a review of the sales calls if any such recorded records exist.
Thank you for your attention to this matter.
Good morning Tommyo,
Thank you for this update, I've sent this to the enterprise department.
