Forum Discussion
In baseball it's three strikes and you are out!
I have come upon this chat board as a new yet overly worn out customer of Hughesnet. As I assess the 6 months of Hughes Net services I have purchased - I conclude that your sales people really h...
Hi Tommyo,
I received an update and I'm glad to hear someone from the enterprise department reached out to you today. You have a direct line to her now, so feel free to call if you have any further questions.
Hi Tommyo,
Thank you for your patience and understanding as our enterprise department is handling your case. Your case has been assigned and is currently being investigated.
I woman called me at 4:35 p.m. yesterday from a Restricted line while I was driving my boys to their Little League game. Asking her to identify herself she claimed to be a Hughes Customer service supervisor - I don't know if that means residential or business. I missed her name if she gave it to me. I summarized my position for her relating to the residential and business internet experience I have endured with HughesNet.. There was no followup by her to the representations made to me by the sales department. She repeatedly asked me to "verify what I am going to do". I turned the table on her and asked her what she is going to do to make me whole. Unfortunately, she was not prepared to negotiate a way to make me whole.
Kindly ensure that my issue is presented to the management level of the Business Enterprise division and that I demand a review of the sales calls if any such recorded records exist.
Thank you for your attention to this matter.
Good morning Tommyo,
Thank you for this update, I've sent this to the enterprise department.
Hi Tommyo,
I just got an update from the enterprise department, and I'm glad to hear they've reached out to you today to address your concerns.
Have a good weekend!
I am trying to complete the addressing of my concerns and am 24 minutes into a call to 866-347-3292. The representative named Jennifer Nicole is unwilling to connect me to a manager or the agent named Nancy Jones who found the frauds relating to the review of Hughes sales calls to me. I am simply trying to wind up my relationship with Hughes yet your people keep moving the goal posts. Lets finalize this today.
The people representing Hughes today are ignoring the verbal settlement I achieved with Nancy Jones on March 31, 2017. They wasted another 40 minutes of my time. It is the portrait of poor management to allow employees to churn the time of customers.
I demand a call to me today at [edited to protect privacy] to close this matter.
