Forum Discussion
jason.rhodus197
9 years agoNew Member
Really tired of getting put on auto pay when i signed up for paper billing from the start.
Earlier I sent an email stating this: Hughesnet still has me on auto pay even after two past contacts to change it. And the 5-$10 credits I am to get isn't even showing on this bill. So, here is what ...
jason.rhodus197
9 years agoNew Member
Okay, it's 4:25 pm cst, and I am still getting the pop-ups, and my balance hasn't changed, and still no notice of when I will get my paper bill. Yes, I know it's a $5 fee for paper mail. Yes I still want paper bill. yes, I want my first of 5 $10 credit added to this bill. I have done tore the $50 check up because no one would cash it and you guys said you would use it on my next 5 bills as a $10 credit. Still, as usual, nothing is being done. I hear what you're say, but I don't see it happening. You keep saying, $5 credit has been added. That is not the credit I am talking about. It is stated at the bottom of case # 54409667. And I quote "With regards with the $50.00 cash back, what we can do is to provide you a discount on your account. We will apply $10 service discount for 5 months." That was supposed to be reflected on this bill due and end with the October billing cycle. and the service reps name on that case was, Gayle Cox. Do I want to extend my due date, yes, until the 23rd of July, without service interrupts. I know how your billing cycle works. If not, then you guys really got over on me when I didn't get my first month free like the installer informed me. You know, since I paid for the whole month of March when I only had service for 2 days? But, that is water under the bridge. My concern now I getting this fixed.
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