Forum Discussion

mfdillingham's avatar
mfdillingham
New Poster
6 years ago

Very Dissapointed, not concerned in the slightest

I have had HughesNet for almost 3 months now, and haven't been the happiest with the service, but have accepted it. However due to a death in the immediate family, I am leaving my current address and...
Early Termination Fee
  • Liz's avatar
    Liz
    6 years ago

    Hi mfdillingham,

     

    I'm glad you found the community, thank you for posting. My deepest condolences to you and your family. We normally do take sensitive situations like this into careful consideration. After a review of what happened on the call, I believe that could have gone a lot better. I'm so sorry for the added stress that interaction caused. 

     

    I've gone ahead and taken care of your ETF, just call us at 866.347.3292 and refer to case 119158106, as that case has corporate instruction to let you go without the ETF.  

     

    Also to clarify any misunderstanding that may have come from the call, after your service is canceled, be sure to return the modem, modem power cord, and the radio to avoid the Unreturned Equipment Fee ($300). Those details will be explained when you confirm cancellation over the phone.

     

    Again, I'm sorry for this experience and wish you the best. If you have any other concerns, please let me know so I can address them for you.

     

     

     

Liz's avatar
Liz
Moderator
6 years ago

Hi mfdillingham,

 

I'm glad you found the community, thank you for posting. My deepest condolences to you and your family. We normally do take sensitive situations like this into careful consideration. After a review of what happened on the call, I believe that could have gone a lot better. I'm so sorry for the added stress that interaction caused. 

 

I've gone ahead and taken care of your ETF, just call us at 866.347.3292 and refer to case 119158106, as that case has corporate instruction to let you go without the ETF.  

 

Also to clarify any misunderstanding that may have come from the call, after your service is canceled, be sure to return the modem, modem power cord, and the radio to avoid the Unreturned Equipment Fee ($300). Those details will be explained when you confirm cancellation over the phone.

 

Again, I'm sorry for this experience and wish you the best. If you have any other concerns, please let me know so I can address them for you.