Want to cancel after 6 Weeks
Hello, I am extremely disappointed with the service. It has been 6 weeks of constant batting with bandwidth. Customer service has been contacted twice re. issues, has explained why pages load...
Forum Discussion
Are you sure you have not run out of data?
How is it that you're trying to stream on your TV? If you're using an app on your TV and you're trying to stream in anything higher than SD, you're probably going to need to turn off, or pause, the Video Data Saver, which you can do in the Video Settings of your HughesNet Usage Meter or by signing in to the HughesNet MyAccount site and clicking on the Settings tab.
If you are streaming through satellite TV receiver, you would definitely need to toggle the Video Data Saver, but satellite TV receivers are recommended against using with HughesNet due to the amount of data they can use, which can't be controlled.
Keep in mind that streaming in HD can use a LOT of data.
If you're able to stream when using a LAN cable, but not with WiFi, there may be some WiFi settings adjustments that could help bring the speed up.
As for cancelling without an ETF, the reps will almost assuredly need to troubleshoot your service to see if they can get it working properly before considering a cancellation without an ETF.
Thank you, Gabe.
Yes, I utilized the video data saver with no success.
I mirrored from my phone, tried chromecast, smart tv, smart blue ray, basically every solution I could attempt all with the same results.
As previously mentioned, there may be a WiFi settings change that could help, as if it works with a LAN cable it should work with WiFi, but at this point I would wait for what the rep says. They may also want to move this thread to the Tech Support seciton to troubleshoot the issue.
In the meantime, if you don't already, I would leave your modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
The reps are on M-F from 8AM to 5PM EST, but it can take them a day or two to reply. I hope they reply to you soon.
Thanks again, Gabe. I appreciate your help.
