Jamie388
Thank you for reaching out to us and I am sorry to hear this. Everything maratsade relayed to you is accurate and true. If you haven't already performed troubleshooting over the phone, please click this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 to send me the phone number associated with your account so I can locate you in the system. From there, I can help troubleshoot and provide you with many tips to help you get the most out of our service.
If your goal was mainly to have the ETF fee waived, this is unfortunately, not something I will be able to do for the reasons highlighted by maratsade above. You can also try calling our support number at 1-866-347-3292 and relaying this info if you are still planning on canceling. You would only be able to cancel your account over the phone anyways, due to account security. -Damian