Forum Discussion

joep1016's avatar
joep1016
New Poster
8 years ago

Why is my bill going up every month?

Have been a hughes net customer since October 2016.  I have had lots of issues and lots of frustration getting them resolved.  some issues I just gave up on till now.  in the last 3 months my bill ha...
Billing
  • Liz's avatar
    Liz
    8 years ago

    Hi joep1016,

     

    I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.

     

     

Liz's avatar
Liz
Moderator
8 years ago

Hi joep1016,

 

Thank you for your patience. We found the items that caused these price increases:

 

  • The first increase from $129 to $142 was the addition of the Express Repair Premium fee $11.95 (and additional state and county equipment maintenance taxes)
  • The second increase from $142 to $153 was due to your HughesNet Voice service promotion ending. You had a $10 discount for your Voice service for the past three months which just ended.

HughesNet does not charge overage fees if you exceed your monthly data allowance. You'll only be charged more if you choose to purchase data tokens if you do exceed your allowance.

 

What error are you seeing when you try to view your bill online?

 

 

  • joep1016's avatar
    joep1016
    New Poster
    8 years ago

    I didn't ask for express repair.  why am I paying for something i didn't ask for?

     

    The error just says "Error please try again in a few min.  if the problem persists please call customer support".  thats what got me so frusterated the other day.  I called them and after being on hold for 31 min i got disconnected.  never talked to anyone.  I just tried again and got the same thing.  

    • joep1016's avatar
      joep1016
      New Poster
      8 years ago
       
       
      Here is a cut and paste of what I get when I try to look at my bill.  
       
      Invoice Detail 
      "Please wait a minute and try again. If this error persists, please contact Customer Care at 1-866-347-3292."
       
       
  • joep1016's avatar
    joep1016
    New Poster
    8 years ago

    just checked the my services tab and it is only showing phone service.  no internet and no express repair.  I was looking to see where I go to cancel the express repair.  nothing there.  

    • joep1016's avatar
      joep1016
      New Poster
      8 years ago

      and when I go to shop/upgrade Optional services I get this:

      ERROR: Oops, we were not able to authenticate you. Please call customer service and verify your account's Active status.

      • joep1016's avatar
        joep1016
        New Poster
        8 years ago

        And here is what I get when I try to change the address from My home to my business.  Business address is where I have the service.  It also wont let me put in my Evening Phone Number.  It says I am not authorized to change the account info.

         

        The Address could not be validated. [The street number in the input address was not valid.]. Please verify the Address and re-submit your request. Code PIM 80 : 160000005(P)

  • Liz's avatar
    Liz
    Moderator
    8 years ago

     

    Hi joep1016,

     

    Thank you, this info helps. Let me look into removing that Express Repair service and that error you're seeing. I'll post back once I have any updates to share.

     

    Your patience and understanding are much appreciated.

     

    • joep1016's avatar
      joep1016
      New Poster
      8 years ago

      Thanks for your help liz.  

      But now I have another problem.  No internet or phone at all.   there was a small storm that popped up earlier.  nothing big, just a little wind and some light rain.  It was working this AM but when I tried to get in about 2 hours ago there was nothing.  I unplugged the modem and re connected to restart it.  all the lights came on except the system light and the transmit light.  I have had much bigger storms here and not had this problem.   I am hot spotting my phone to send you this message.  

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Hi joep1016,

         

        I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.