Forum Discussion
Why is my bill going up every month?
Have been a hughes net customer since October 2016. I have had lots of issues and lots of frustration getting them resolved. some issues I just gave up on till now. in the last 3 months my bill ha...
Hi joep1016,
I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.
Thanks for your help liz.
But now I have another problem. No internet or phone at all. there was a small storm that popped up earlier. nothing big, just a little wind and some light rain. It was working this AM but when I tried to get in about 2 hours ago there was nothing. I unplugged the modem and re connected to restart it. all the lights came on except the system light and the transmit light. I have had much bigger storms here and not had this problem. I am hot spotting my phone to send you this message.
Oh and By the way, I still can't view my bill or invouce from the myhughesnet page.
Hi joep1016,
Welcome back and thank you for giving us your feedback. We're you ever able to view your invoices online? What I can do with your SME account is review your notes, and I see that in case 104522017, the notes indicate a SME agent walked you through http://customercare.myhughesnet.com and then you were able to view your invoices. If this is no longer the case, I would suggest trying the business support line again and reference that case:104522017
Liz
I am able to view my bill using this http://customercare.myhughesnet.com Link. it's a pain in the butt having to log in again but I got there. Guess What? My bill went up again. Please explain.
Below is the e-mail that I recieved about my new bill. it clearly states that I can view my bill if I log into myHughesnet.com. When I go there and try to view my bill I am told that I can't view my bill try again later and if the problem persissts to call the customer Support #. I am a business and I need to be able to print out my bill for tax purposes. I can't even look at past invoices. last month when i finally got someone in customer support they had me go to a different site (i forget how to get there) to view my bill and It worked. I was under the assumption that this would be fixed and that i would be able to use the myhughesnet page in the future.
HughesNet Bill Is Ready Dear Joe Pucciariello,
Thank you for being a HughesNet customer. Your billing statement is ready to view at myHughesNet.com.
Sign in or register to pay your bill, view your usage, access support and more.
Thank you,
Hughes Billing Department
