Forum Discussion
Customer with extremely poor service
20 Replies
First, this is a support community. A place for receiving help. This isn't a site to post your complaints and/or warnings to others.
Secondly, if you would like help with your issue, whatever it may be, please start a topic in the appropriate section, which you can do by clicking on the blue "Start a topic" button on the upper right while within said section. Please describe the issue and what steps, if any, have been taken thus far to ameliorate it. Again, this is a support site, so please refrain from the complaints and focus on the problem that needs to be fixed.
Why not? When a consumer is not getting the service promised and notifying customer support does not alleviate the situation then the only recourse is to complain. Maybe by complaining Hughesnet would finally respond to the customer's complaints. The commercial on TV is fine and dandy but when it's not the truth, then the company should be called out on it. Where is my promised 25Mbps (60% of that speed)? I've been dealing with .60Mbps to 2 Mbps for the past 3 to 4 weeks on 2 computers and I'm told by tech support, "it's the weather". The weather has not been bad the whole 4 weeks. When I was a Gen4 customer a tech once came out to check on my service (the alignment of the dish) because the service detected a problem. Now with the Gen5 issues, I have asked for a tech to check out our setup and I was told it would cost me $125. Why am I paying $116 a month for such service? I'm better off going back to either Gen4 or the crappy Frontier DSL service.
Speeds are not promised nor guaranteed. They are advertised as upto, and nothing more than that. That aside, this sub-forum "Your Thoughts on the Community" is not the proper one to be posting in. If you need technical support, post there. If you need assistance with your billing or account, post there. Simple, huh?
I had a lot of trouble getting tech suport to answer my emails (they didn't answer them within 24 hours like they advertise). They never answered my emails.
So, Instead of calling Tech support, I called Accounting and told them that I was not going to pay anymore
unless they answered my emails and phone calls to Tech and get me a tech to my home. This guy said that I had a 2 year contract and that I had to pay.
I asked him if he knew the defination of a Contract. Then, I proceeded to tell him that my "LEGAL COUNSEL (my brother) will tell him that when one of the persons (parties) of the contract do ot honor their side of the contract, then, it is broken. You, Hughesnet.com have broken the contract by not returning my emails and getting me a tech to repair my computer. That, sir, is a simple defination of a Contract. He had me a Tech at my home in about 2-4 days. Before, I could not get anyone to return my phone calls. It seems that these people LIE ABOUT EVERYTHING AT HUGHESNET.COM. (MY OPINION).
This got me a Tech and........................
I asked the tech who lives about 50 miles from me what do I need to do if I have a problem because tech says they will call within 24 hours but I do not
ever get a call. The Tech said, "don't call them, call me and he left me his cellphone number". So far, I havent had to use him after he got my sytem
going if you call this internet going.
Hughes (first line people that you call) did an initial check (Not tech) and they said that my internet is showing that it is working. I said, "no, I can't get
search any"! After the tech came, he checked everything, then, he called the tech support and he told them that the problem is on their end. They reset my
system (or whatever) and it worked after that. Of course, it only works good for the first 12-18 days of the month. After that, speed drops from 27mbs to 1.5mbs so the rest of the 31 days. I bought more time and it only lasted 2 days. Of course, I am sure that you all know this.
Since then, I can go to my office about 8 miles from my rural home to town and Cspire has a 25mbs download 24/7 all the time. It is unlimited at $70.00 per month on a Business Account. I do not understand why Hughes cannot give us all month coverage for the price that they are charging. I pay the intro price
(I guess) for $117.00 with "tech support" "ha ha" added in which doesn't exist.
Keith
Hey, at least you can refer a friend and get $50...and then lose that friend for life. I get a big laugh at the Gen5 commercial every time it plays. Aww, there's truth in advertising!
I WILL SECOND THAT MOTION.
NEW MEMBER: Your problems have just begun to happen with this Company. You can purchase Tech Support but in my case, it doesn't help.
