Forum Discussion

rjk's avatar
rjk
New Poster
5 years ago

I totally agree with you Deejay1214.  I have called 5 times and they keep telling me my apllication number is not valid or expired.  I have also talked to EBB three times and they tell me it's the internet provider (HughesNet) not putting the number in right.

The last rep. at Hughes Net didn't even ask for the number but I had to answer all kinds of personal questions.  Do they need an ounce of blood too?  Now Hughes Net is telling me the application phone number is not what is on the account.  ?????

The EBB is for a household.  I think they just keep coming up with excuses so they don't have to apply the discount.  I'm past the point of fustration and looking into reporting them .

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

" I think they just keep coming up with excuses so they don't have to apply the discount.  I'm past the point of fustration and looking into reporting them ."

 

They are following federal law. Maybe they have a different number on the account than the one you used for EBB. If the law requires the numbers to match, they will need to match before you can proceed.