Failing To Provide Service
We have had HughesNet since May. Since then we have had to call every 10 days or so to "fix our internet" because it was never working properly. Many times we were promised that the issue was resolve...
Forum Discussion
MrBuster, I'm on Eastern time, and I realized the system was down in the evening, so I don't know exactly when it first went down. I checked the modem and about 3 lights were out. I rebooted the modem, and all the lights except System came back on. This morning (9/3) at around 6:30 am, System was still out. I rebooted the modem again, and also restarted the computer, and it was working. It's still a bit glitchy, though. Sometimes the connection cuts out, then it comes back. So, for me, the second reboot ended the issue. The first reboot did not.
Thanks -- since you are eastern time and you first noticed the issue 6:30pm last night (9/2), it is apparent that we started to experiance the issue at different times. The issue did not start for me until I rebooted shortly after 8pm eastern time. From the graphs you can see my performance was excellent before 8pm (except for a short heavy rain at 5pm).
The issue causes intermitent connections because the satellite signal strength is all over the place -- so everything is working then when the SQF drifts too low there is a loss of connection for a few seconds while reassociating to the gateway.
Under the System Status screen, the 'Satellite Receive Signal Strength' value is the SQF in the log -- do you see your value jumping all over the place, or has it settled down to a constant value for you?
Thanks!
My connection(s) are still all over the place! Obviously, not all affected customers have been restored. I've re-booted numerous times and still can not maintain a connection. I'm in Ohio with sunny blue skies and more than frustrated with Hughes Net performance
Watch how fast service returns tommorow when everyone comes back to work. Hugesnet you can't close down the shop over a holiday!
- Actually the level4 techs got the day off. If you called customer service today you would know. Don't attack people frustrated understandably. Some of us have never received the service we pay for yet are at the mercy of the two almighty satellite providers
They may still be fixing the issue. It doesn't seem to be a weather related issue, so the weather in Ohio would not impact performance in this case. Things break, be patient. Hughesnet is working to restore full performance.
My connection(s) are still all over the place! Obviously, not all affected customers have been restored. I've re-booted numerous times and still can not maintain a connection. I'm in Ohio with sunny blue skies and more than frustrated with Hughes Net performance
It varies, and it's affecting performance, but most things can be done just fine at the moment. Streaming isn't working so well because the system cuts out for nanoseconds and the streaming service doesn't seem to like that.
MrBuster wrote:Under the System Status screen, the 'Satellite Receive Signal Strength' value is the SQF in the log -- do you see your value jumping all over the place, or has it settled down to a constant value for you?
Thanks!
Decided to check some logs on my server...
Looks kinda nasty.Is it my imagination or is there a correspondence with the graphs? We are on different beams and different gateways...any thoughts? The scale is a little different, but the drop offs seem to hit about the same time....
Hrm... Not sure...
I am on SDO 066.... I know Mark is on SDO068 (i think~!), not sure about everyone else.
I do know this, packet loss and website load times are increasing at at an alarming rate...
