It may indeed have been a coincidence. As for the testing, they need to know what's happening on your side of the modem. Since they don't live with you, they expect you to do some troubleshooting. So would other ISPs; it's a common practice because the techs don't live with the subscribers and can only see their side of the equation.
ageofpiece wrote:
Thanks for getting back to me. I’m skeptical the issue of slow internet can be expediently addressed via this forum. Perhaps the change I saw in my speeds after the call was coincidence? Also the added url where we have to compile our speeds over a period of time to me is not acceptable, pardon me for saying so. This seems a way to pass off addressing the issue. What we pay for is 25mbps. That’s what we should get.
