Forum Discussion

Ricky's avatar
Ricky
Tutor
9 years ago

Laptop problem

My laptop is having issues. It got Microsoft updates yesterday evening. I told it to install them and shutdown. I get up this morning and it will not show the desktop. It will turn on. It did this mo...
GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago

Does your laptop have Windows 10?  

 

I've been noticing, at least with the latest Windows 10 update, and the previous one, that there are a few rumblings with regard to a Comodo incompatibility issue. 

 

Take at look at the "Known issues in the this update" section on the following page.  It specifically mentions Comodo.  https://support.microsoft.com/en-us/help/4025342/windows-10-update-kb4025342

 

There are other places problems are mentioned, in addition to the above page.  

 

But, if you are unable to fix the particular issue, do you have a saved system image you could use to restore the computer?  Are you able to boot into safe mode and try to use the computer's built in System Restore to a poing before the updates were installed?  I've never found System Restore to work well, though, personally.  

   

Ricky's avatar
Ricky
Tutor
9 years ago

I didn't know about the Comodo issues. However I can just reset the laptop. I don't have a system image but there is nothing on it anyway. I don't store much on my computer hard drive. So starting over is as easy as just installing the programs I want to use. Just wondering if anyone had any ideas short of that option?

 

EDIT.....I am running Windows 10