Forum Discussion
Massive outage underway
maratsade wrote:I accessed the site with my phone -- they had announced the issue in plenty of places, but it seems that they can't win and someone, somewhere will be ticked off.
Yeh, will be that case always... even if you hand that person $1000... they may still be mad. <grin>
But yeh, I would be in the mass email if possible for major outages.
Where I live, my cell service is VERY spotty. If I leave the phone 2nd story in the window, I slowly get emails and if they sent one.... it would allow me to know there is a problem. So my phone was in the window upstairs from 5PM PST until I went to bed around 12:30AM PST and still had not service here. I am on the J2GIL so was out from around 5PM and on if memory serves. Reset the modem a couple times during that until I said major problem, just go to bed. hehe.
I don't have enough cell access to do any browsing so could not visit community. Service comes and goes for me around 1 bar to non to 3 to no service. ;-)
TJ
But that also raises an interesting question in causality: If you have no service how would you get the email...
MarkJFine wrote:But that also raises an interesting question in causality: If you have no service how would you get the email...
MarkJFine, yeh, it is impossible to hit every scenario but like maratsade noted, he gets emails on his cell too. My guess many people will have a 2nd avenue to get email, maybe from a phone, so at least it is one more what I consider simple option for Hughes to implement.
I am in a boat where I live in the sticks and cell coverage stinks, but just kinda comes in enough if I leave the phone untouched for a bit, it collects emails. If I saw one from Hughes, it would have been a flag that it was not my side of things, taking some of the tension off.
Probably a cheap avenue for them to follow in big scale outages like I consider this last one.
TJ
macsocietymakes a good point, and sending out a quick email to subscribers may be a good idea -- that way they add another way for people to know -- though I'm sure some people would still be steamed over something or other, maybe because the company didn't skywrite it or send heralds door to door.
Eons ago when my satellite connection would fail due to a small wind or some moisture from the sky, they had a recording on their customer service line, so when you called you got the announcement that way. I guess they have many more subscribers now and when they all call at once they clog the lines.
Hark! Hughesnet is down!
