Forum Discussion
Massive outage underway
Several gateways are out on J2, incl. ALB, SDO, SEA maybe more... just in case anyone starts a rant. Edit: Add BOI and NLV to this.
But that also raises an interesting question in causality: If you have no service how would you get the email...
MarkJFine wrote:But that also raises an interesting question in causality: If you have no service how would you get the email...
MarkJFine, yeh, it is impossible to hit every scenario but like maratsade noted, he gets emails on his cell too. My guess many people will have a 2nd avenue to get email, maybe from a phone, so at least it is one more what I consider simple option for Hughes to implement.
I am in a boat where I live in the sticks and cell coverage stinks, but just kinda comes in enough if I leave the phone untouched for a bit, it collects emails. If I saw one from Hughes, it would have been a flag that it was not my side of things, taking some of the tension off.
Probably a cheap avenue for them to follow in big scale outages like I consider this last one.
TJ
macsocietymakes a good point, and sending out a quick email to subscribers may be a good idea -- that way they add another way for people to know -- though I'm sure some people would still be steamed over something or other, maybe because the company didn't skywrite it or send heralds door to door.
Eons ago when my satellite connection would fail due to a small wind or some moisture from the sky, they had a recording on their customer service line, so when you called you got the announcement that way. I guess they have many more subscribers now and when they all call at once they clog the lines.
Hark! Hughesnet is down!
