Forum Discussion
New customer speed below 1 mpbs
Hi new to this forum but thought someone could help. 2 weeks ago we had Hugh’s net installed, wife works from home so we chose the 75 gig business package, dish and router installed. Came home , could...
This community is for residential subscribers only. The HN staff on this site don't have much access to the business account side so it's unlikely they can do much, if anything, for you.
Your subscription to HN constitutes agreement of the terms of the contract. The subscriber agreement specifies that speeds are not guaranteed and can be slowed down by a multitude of variables, most of them on your side of the equation. The agreement also states that if you cancel before the end of the 24 month contract, you will have to pay a penalty. I hope you read the agreement (edit: located at http://legal.hughes.com/BusinessSubAgree_3-16-17.cfm) before you signed up, and I also hope you tried to work with the company to improve your service.
