Forum Discussion
New customer speed below 1 mpbs
Hi new to this forum but thought someone could help. 2 weeks ago we had Hugh’s net installed, wife works from home so we chose the 75 gig business package, dish and router installed. Came home , could...
You read correctly regarding the leased equipment. If the equipment is not returned you get charged for it, which I believe is $300. It's most likely similar to the residential process, in which they will send an equipment return kit when the service is terminated. You'll need to send back the radio from the dish, the modem and the power pack for the modem. The return kit will have instructions on how to pack the items and send them back.
Unfortunately, as maratsade suggested, it's very likely that the reps in this support community will not be able to help you.
Though you assuredly have it, for anyone who reads this thread the Business Customer Care phone number is 800-347-3272.
