Forum Discussion
New customer speed below 1 mpbs
Hi new to this forum but thought someone could help. 2 weeks ago we had Hugh’s net installed, wife works from home so we chose the 75 gig business package, dish and router installed. Came home , could...
Basically Hughes net is terrible. Everyone says so and now I know too. Only got it because cox cable not in area yet. I'll be switching as soon as I can. Yes they hose you with all kinds of cancellation fees. Why wouldn't they, otherwise everyone would quit on them. Service is as slow as dial up, maybe worse. I can hotspot from my phone at 3 times the speed. It's terrible service. I remember the tech saying, remember, it's 88,000 miles up to the satellite and 88,000 miles back. Should have stopped him right then and never got the service.
I payed $75 a few hours ago why is interner under 1 when it should be over 40?
- Because this whole satellite internet delay is terrible. It doesn’t work as advertised. Just my opinion. But I dislike my service terribly.
Works for me. The latency is around 600 ms. Works fine for streaming.
Your data may not have refilled yet. The payments usually happen before the date the data refills. Try budgeting your data and see if that works better for you. And who says the speed should be over 40? The system is designed for a speed of 25 Mbps, and yes, often it is over that, sometimes by a lot, but there's no "should" about it. May want to do some research before spreading misinformation.
matlock19611 wrote:
I payed $75 a few hours ago why is interner under 1 when it should be over 40?
matlock19611 wrote:I payed $75 a few hours ago why is interner under 1 when it should be over 40?
Edit:
If you presently have data and want help with your speed issue, please start a new topic in Tech Support. If you're out of data, your throttled speed can be "as low or lower than 1Mbps".
No, not everyone says so, only the people who like you, have issues. If you want to do something more than just whine and rant, start a topic in the appropriate forum and get some help troubleshooting your system. Whining will not get your system working better.
Mikey52 wrote:
Basically Hughes net is terrible. Everyone says so and now I know too. Only got it because cox cable not in area yet. I'll be switching as soon as I can. Yes they hose you with all kinds of cancellation fees. Why wouldn't they, otherwise everyone would quit on them. Service is as slow as dial up, maybe worse. I can hotspot from my phone at 3 times the speed. It's terrible service. I remember the tech saying, remember, it's 88,000 miles up to the satellite and 88,000 miles back. Should have stopped him right then and never got the service.
Mikey52 wrote:Basically Hughes net is terrible. Everyone says so and now I know too.
Everyone, eh? So you speak for the remaining ~98% of their 1.3+ million customers that are never heard from?
It's actually 90,000+ miles round trip, and if that distance caused you pause perhaps you shouldn't have gotten satellite internet in the first place. And your speed claims are presented with absolutely no context or evidence. And "all kinds of cancellation fees"? Try one for the service and one for Voice, with the latter being only if one has it. That's hardly "all kinds of cancellation fees".
"So you speak for the remaining ~98% of their 1.3+ million customers that are never heard from? "
According to the latest Channels newsletter:
I remember when they were just under 1 million subscribers. Wasn't that long ago.
