New Subscriber with a few dumb questions.

There is no 30 day cancellation period. The early cancellation fee  is active the minute your service is installed. It's industry standard for this type of service, not a scam as the ignorant mantra would have it. 

The information is available online, openly, for any of those buyers who want to beware, and reading all of this information before signing a legally binding contract is what a smart and savvy consumer should do.  Crying "scam" after creating an account without any kind of research is nonsense. 

SusanJoyGreen wrote:

I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.

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SusanJoyGreen wrote:

I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all.  

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First, the range of the 5GHz band is less than the 2.4GHz band.  Secondly, your devices have to be able to utilize the 5GHz band.  Not all of today's devices can, though just about all WiFi devices can utilize the 2.4GHz band.  Thirdly, considering HughesNet's current top speed, which is approaching 50Mbps, there's a good chance you wouldn't see much of a difference between the 2.4GHz and 5GHz bands, anyway.

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SusanJoyGreen wrote:

I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware. 

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You should have been able to get an immediate cancellation if that's what you wanted.  However, as maratsade intimated, the $400 Early Termination Fee would apply, nonetheless.  That there is a 24 month commitment and an Early Termination Fee is mentioned in the disclosure that's read toward the end of the sales call, and to which you are asked if you agree.  The full Residential Subscriber Agreement is here.   

With this said, if you feel that that the 24 month commitment and/or Early Termination Fee were not disclosed during your sales call, you can request a sales call review.  If it's determined that you were misled during said sales call you may have recourse.  You can request that review here, and make sure you explain why you are asking for it.   As well, keep it pertinent, as the sales call review ONLY concerns the sales call and nothing that's said before or after.