Ok so I am aware of how the rules go with the data allowances. Regular speed until I blow through the 20GB cap and then the speeds get throttled. What I need to know though... are the cap speeds d...
I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
There is no 30 day cancellation period. The early cancellation fee is active the minute your service is installed. It's industry standard for this type of service, not a scam as the ignorant mantra would have it.
The information is available online, openly, for any of those buyers who want to beware, and reading all of this information before signing a legally binding contract is what a smart and savvy consumer should do. Crying "scam" after creating an account without any kind of research is nonsense.
SusanJoyGreen wrote:
I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all.
First, the range of the 5GHz band is less than the 2.4GHz band. Secondly, your devices have to be able to utilize the 5GHz band. Not all of today's devices can, though just about all WiFi devices can utilize the 2.4GHz band. Thirdly, considering HughesNet's current top speed, which is approaching 50Mbps, there's a good chance you wouldn't see much of a difference between the 2.4GHz and 5GHz bands, anyway.
I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
You should have been able to get an immediate cancellation if that's what you wanted. However, as maratsade intimated, the $400 Early Termination Fee would apply, nonetheless. That there is a 24 month commitment and an Early Termination Fee is mentioned in the disclosure that's read toward the end of the sales call, and to which you are asked if you agree. The full Residential Subscriber Agreement is here.
With this said, if you feel that that the 24 month commitment and/or Early Termination Fee were not disclosed during your sales call, you can request a sales call review. If it's determined that you were misled during said sales call you may have recourse. You can request that review here, and make sure you explain why you are asking for it. As well, keep it pertinent, as the sales call review ONLY concerns the sales call and nothing that's said before or after.
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Subscriber with a few dumb questions.","id":"message:110843","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:81192"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:General"},"conversation":{"__ref":"Conversation:conversation:110843"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110843"},"body@stripHtml({\"truncateLength\":200})":" Ok so I am aware of how the rules go with the data allowances. Regular speed until I blow through the 20GB cap and then the speeds get throttled. What I need to know though... are the cap speeds d...","body@stringLength":"954","rawBody":"
Ok so I am aware of how the rules go with the data allowances. Regular speed until I blow through the 20GB cap and then the speeds get throttled.
What I need to know though... are the cap speeds directly scaled to regular speeds or is it just capped at 3mbps? For example, right now I still have plenty of data but when I run a speedtest I am getting less than 1mbps of speed, I guess because of congestion. When I am in a throttled state, will I still see the same speed as right now or will it actually be scaled down further than it is now?
Now my second question, I stumbled upon the token page on my router's control panel. How do you earn free tokens?
Finally, my last question. What is the best proceedure for equipment during a thunderstorm? I have the modem already plugged into a surge protector, but what is the recommended proceedure to best protect my equipment from damage during a thunderstorm?
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I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
LoriS wrote: This is the worst service I have EVER had - that includes dial up back in the 90’s!
Okay.
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I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
wrote:
wrote: This is the worst service I have EVER had - that includes dial up back in the 90’s!
Okay.
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LoriS wrote: This is the worst service I have EVER had - that includes dial up back in the 90’s!
Okay.
","body@stringLength":"353","rawBody":"
wrote: This is the worst service I have EVER had - that includes dial up back in the 90’s!
Okay.
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New Subscriber with a few dumb questions.","moderationData":{"__ref":"ModerationData:moderation_data:121420"},"body":"
There is no 30 day cancellation period. The early cancellation fee is active the minute your service is installed. It's industry standard for this type of service, not a scam as the ignorant mantra would have it.
The information is available online, openly, for any of those buyers who want to beware, and reading all of this information before signing a legally binding contract is what a smart and savvy consumer should do. Crying \"scam\" after creating an account without any kind of research is nonsense.
SusanJoyGreen wrote:
I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
There is no 30 day cancellation period. The early cancellation fee is active the minute your service is installed. It's industry standard for this type of service, not a scam as the ignorant mantra would have it.
The information is available online, openly, for any of those buyers who want to beware, and reading all of this information before signing a legally binding contract is what a smart and savvy consumer should do. Crying \"scam\" after creating an account without any kind of research is nonsense.
SusanJoyGreen wrote:
I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
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I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all.
First, the range of the 5GHz band is less than the 2.4GHz band. Secondly, your devices have to be able to utilize the 5GHz band. Not all of today's devices can, though just about all WiFi devices can utilize the 2.4GHz band. Thirdly, considering HughesNet's current top speed, which is approaching 50Mbps, there's a good chance you wouldn't see much of a difference between the 2.4GHz and 5GHz bands, anyway.
I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
You should have been able to get an immediate cancellation if that's what you wanted. However, as maratsade intimated, the $400 Early Termination Fee would apply, nonetheless. That there is a 24 month commitment and an Early Termination Fee is mentioned in the disclosure that's read toward the end of the sales call, and to which you are asked if you agree. The full Residential Subscriber Agreement is here.
With this said, if you feel that that the 24 month commitment and/or Early Termination Fee were not disclosed during your sales call, you can request a sales call review. If it's determined that you were misled during said sales call you may have recourse. You can request that review here, and make sure you explain why you are asking for it. As well, keep it pertinent, as the sales call review ONLY concerns the sales call and nothing that's said before or after.
I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all.
First, the range of the 5GHz band is less than the 2.4GHz band. Secondly, your devices have to be able to utilize the 5GHz band. Not all of today's devices can, though just about all WiFi devices can utilize the 2.4GHz band. Thirdly, considering HughesNet's current top speed, which is approaching 50Mbps, there's a good chance you wouldn't see much of a difference between the 2.4GHz and 5GHz bands, anyway.
wrote:
I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
You should have been able to get an immediate cancellation if that's what you wanted. However, as maratsade intimated, the $400 Early Termination Fee would apply, nonetheless. That there is a 24 month commitment and an Early Termination Fee is mentioned in the disclosure that's read toward the end of the sales call, and to which you are asked if you agree. The full Residential Subscriber Agreement is here.
With this said, if you feel that that the 24 month commitment and/or Early Termination Fee were not disclosed during your sales call, you can request a sales call review. If it's determined that you were misled during said sales call you may have recourse. You can request that review here, and make sure you explain why you are asking for it. As well, keep it pertinent, as the sales call review ONLY concerns the sales call and nothing that's said before or after.
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