Forum Discussion
Absolutly Disapointed
We tell people it's a tech support site because that's what it is. Sure, the general discussion area is not for tech support, but it's also not for ranting, as this site is not social media nor is it a complaints site. There are many sites that welcome ranting, and if ranting is what you want, go to one of those sites and rant away.
You'd serve your own interests better if instead of ranting you posted under tech support and worked with the HN reps on the site to see what's going on. Were you misled during your sales call? They can pull the call and see whether the sales person set the proper expectations or not. If they didn't, you may get a break.
Dialup speeds? Prove it. Create an account at Testmy.net, run speed tests to show evidence that your speeds are like dialup.
Ranting only gets you angry, and no amount of ranting will fix your system or get you off the hook with the penalties for breaking the contract. Why not be proactive and try to improve the service? For all you know it just needs tweaks (but keep in mind that it will never be like cable). The reps on this site are very willing to help, and if you work with them, you may see other benefits as well.
I'm fully aware that it may fault that I did not research hughsnet. Thank you. Let's just rub that wound a little harder... People these days generally don't need to research an internet provider. Coming from Spectrum for the last 6 years you get use to having high speeds and reliability. So ya its my fault that when I called to sign up they spoke a lot of tech talk or what I call nerd speak to me to try and sell me their service. I bought into the fact that they said 25mgbs a second was all I needed. Why... Because I trusted them like I trusted Spectrum to deliver me high speeds and reliability. Never once did they say my service would drop 6 times per day. Never once did they say I would experience constant buffering. Never once did they say they have the crappiest service of all time. They take advantage of people like me and because they know... You know.... That this service is absolutely garbage and anyone that gets it will leave. You (HughsNet) further take advantage of people and charge them $400 for early termination! Its obserd and Hughsnet should be sued into bankruptcy and forced to repay ever customer every cent they spent plus hardship they had to deal with.
As for proving my speeds to you. I'm not sure how to post screen shots from testmy.net but it says download speed is 0.5 MGBS and Upload is 1.6 MGBS. The upload speed is barely fast enough to load email. And the download lmao I don't even know where to begin....
