Forum Discussion

BAKER072's avatar
BAKER072
Freshman
5 years ago

Re: Extremely slow speed

Very slow speed I agree we are not getting what was promised,, I have two internet companies , thinking Hughesnet was better in regard to speed . My other internet is only internet 5 , and it's faste...
  • GabeU's avatar
    GabeU
    5 years ago
    BAKER072 wrote: 
    The commercial is advertising falsely also I have heard from reading here that after three months the bill increases..

    Just like on the HughesNet website, the TV commercials have fine print.  As well, the HughesNet Subscriber Agreement is available for anyone on the net to read, and every prospective customer should read that agreement before signing up for service.  Along the same lines, everyone should thoroughly research HughesNet before making the decision of signing up for it, especially considering the fact that it comes with a 24 month commitment.  IOW, know what you're buying before you buy it.

     

    There is no bill increase after three months unless you signed up through a reseller that offered such.  Initial plan discounts with HughesNet proper, if they are offered at the given time, are for either 12 months or 24 months, and such is indicated on the website and/or during the sales call.

ReederP's avatar
ReederP
New Poster
I have been dealing with slow internet since before Covid. We signed a 2-year agreement to boost the speed (recommended by tech support) and there is no difference. I can't make calls using WiFi on my phone, Zoom is so slow I can't attend my work meetings, and if I try to watch anything I spend half the time watching the loading bar.
Why am I paying more? Now I'm locked into a 2-year agreement but I can't do my job so I have to drive to Starbucks to attend meetings.
Suggestions?
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Suggestions: 

  • Start your own ticket by going to the Tech Support page and clicking on "Start a topic."  Provide details of the problems you're experiencing.  This area where you have posted is not for HughesNet support. 
  • To have speed issues addressed on this site you will need to follow the instructions here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034/jump-to/first-unread-message
  • Wifi calling is neither recommended nor supported by HughesNet. You'd need to have HughesNet Voice, which works with the system, though your mileage may vary. 
  • While streaming is possible with satellite internet, the capacity to do so varies immensely, so everyone's experience will be different. You may be in an area that's congested, with a lot of people trying to stream. This is going to affect your experience. Currently, given the network optimisation strategies, it may affect it even more. 
  • Read the subscriber agreement to know what the conditions are and what you can do if you're not happy with them. 
  • You can always cancel the subscription, but if you're still under contract there will be penalties, and the company won't even consider giving you a break if you have not proactively provided them with the opportunity to improve your system first (this is something all ISPs do). 
ReederP wrote:
I have been dealing with slow internet since before Covid. We signed a 2-year agreement to boost the speed (recommended by tech support) and there is no difference. I can't make calls using WiFi on my phone, Zoom is so slow I can't attend my work meetings, and if I try to watch anything I spend half the time watching the loading bar.
Why am I paying more? Now I'm locked into a 2-year agreement but I can't do my job so I have to drive to Starbucks to attend meetings.
Suggestions?