If you have tech or billing issues, please post them in the Tech Support or myAccount and Billing sections. The section where you posted is not for Hughesnet support and you may not get a response here. Better to post in the right section.
Also, this is a customer to customer support site, so it is likely customers will attempt to help you. Many of the customers here are very experienced and knowledgeable, so don't discount their help.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.