Forum Discussion

Janeenlh's avatar
Janeenlh
Freshman
6 years ago

So much disappointment

I have read everything I can on Satellite internet regarding latency, bandwidth, etc... My disappointment stems from the lack of honesty and clarity with Hughsnet and thier service. Yes, I should hav...
general discussion is not a support area
Janeenlh's avatar
Janeenlh
Freshman
6 years ago

Additionally my download speed is 3.25mbps. Upload is 0.77mbps. 

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago

Janeenlh 

 

I second maratsade's suggestions running some speed tests as outlined, then starting a new Topic in Tech Support and posting the link to those speed test results.  Hopefully starting this troubleshooting process will lead to an improvement in your service.  

 

Before running the speed tests, however, please make sure that you are NOT out of data, as tests run while out of data and throttled won't be of help for your speed issues.  You can check your data levels via the HughesNet Usage Meter, the HughesNet Mobile App, or by entering 192.168.0.1 into your browser's address bar and hitting Enter (you may need to refresh the page to see the data levels).  You can also click on the following link...

 

http://192.168.0.1/#!/usage