Forum Discussion

Rockdog's avatar
Rockdog
New Member
6 years ago

Worst customer service ever - canceling my account

Just completed a full rebuild on our home. Called out customer service to reinstall and upgrade our service which we have had for years. They wouldn’t mount the hardware in the facia board! They wante...
Bad customer service
general discussion is not a support area
Hardy's avatar
Hardy
Moderator
6 years ago

Hello Warren,

 

  Welcome to the community and thank you for posting. I am sorry to hear this happened. When our techs install the equipment, they need to install where there is proper line of sight, to ensure the service will work adequately. I can see in the notes that when the agent you spoke to called the dealer, the dealer stated the roof was the only place he was able to get a proper line of sight. Please let me know if you have further questions or concerns. 

Thanks,

*Felicia*