Forum Discussion
Modem Replacements for Legacy Users?
Curious, with the HT1100 being phased out over time in favor of the HT2200w, what will happen in the following scenario? -Customer is a Gen4 Subscriber -Customer wont upgrade to Gen5 plan -Custo...
Oh. Ok, got some clarification from some engineers. So the HT2000w is basically the standard modem for Gen 4, that model works fine on Gen 4. I don't know if you remember, but we released the HT2000w before Gen 5 was available. So HT200ws work fine with Gen 4; if your HT1100 dies, we can send you the latest model. Does that answer your question?
I hope good news comes back, would be a nice option for those that want to keep their Gen4 plans, stay on ES17 and get those modems. >.>
I totally understand. Still trying to get a concrete answer for you all. At least that scenario is a long way down the road...
Oh. Ok, got some clarification from some engineers. So the HT2000w is basically the standard modem for Gen 4, that model works fine on Gen 4. I don't know if you remember, but we released the HT2000w before Gen 5 was available. So HT200ws work fine with Gen 4; if your HT1100 dies, we can send you the latest model. Does that answer your question?
Thanks Liz
"Does that answer your question?"
It does to a great extent.
One question:
For those of us that own our equipment and therefore do not pay a lease fee ....
Will we then have to pay the $14.99 lease fee if a failed HT1100 is replaced with a 2000w?
Another good question! Let me send it up.
