Forum Discussion
5-GHz not working
Another thing that might help is to turn off all of the devices connected to the modem. I don't know what your TV is like, but if you can have it forget the prior connection, that would be a plus, then turn it off too. Then unplug the modem, wait at least a minute, then plug it back in. Then, after at least five minutes, which gives the modem a chance to be fully back up and ready, try to connect your TV to it. After that turn your other devices back on, or at least the ones you want on, anyway.
Thank you GabeU.
I will get the app and try that. The 5GHz shows up as a choice on my tv and phone and it used to work, but now it loses the connection and when I put the password back in it says it can't connect. The TV is only about 5 feet from the modem, so distance shouldn't be an issue.
Mary
Another thing that might help is to turn off all of the devices connected to the modem. I don't know what your TV is like, but if you can have it forget the prior connection, that would be a plus, then turn it off too. Then unplug the modem, wait at least a minute, then plug it back in. Then, after at least five minutes, which gives the modem a chance to be fully back up and ready, try to connect your TV to it. After that turn your other devices back on, or at least the ones you want on, anyway.
