Forum Discussion

soulbarn's avatar
soulbarn
Sophomore
7 years ago

After one month, again! (Repost)

So, I’ve had HughesNet (a business plan) for about a month, and thought I’d post a report. Folks here might generally be freaked out by all the negative reviews - I suppose people don’t post as much w...
Data Management
  • GabeU's avatar
    GabeU
    7 years ago

    soulbarn

     

    I wasn't sure if HughesNet gave the 20 day "relaxed bandwidth period" with new business plans, but it's good to know and good that they do.  And while you can certainly use that time period to measure and moderate, which really is something more people should do, the primary purpose of it is to allow new customer to update and/or upgrade their devices to current without it affecting what would be their normal monthly data allotment, as doing those things can use a LOT of data, especially if the devices haven't been connected to a service in a while.  

     

    Of course, once updates and/or upgrades are done, most people just have fun with all that data.  Lots and lots of streaming.  :p   

     

    Unfortunately, though, many new customers don't read the HughesNet Welcome email or monitor their data very much in the beginning, so the "relaxed bandwidth period" often passes them by without them ever knowing they had it.  Then, of course, come day 21, with them still doing what they had been they run out of data and don't know why.  It's a hard lesson to learn.  I'm certainly glad you were on the ball and didn't have to learn that lesson.  :)    

     

    And, actually, not to put down any new customers in any way, but you seem to be a bit more ahead of the game than a lot, which is great.  You already knew what you were getting, and you monitored and adjusted accordingly.  You also understood the things you could and couldn't do with a soft capped sat internet service.  Kudos for that.  :)  

GabeU's avatar
GabeU
Distinguished Professor IV

soulbarn

 

I wasn't sure if HughesNet gave the 20 day "relaxed bandwidth period" with new business plans, but it's good to know and good that they do.  And while you can certainly use that time period to measure and moderate, which really is something more people should do, the primary purpose of it is to allow new customer to update and/or upgrade their devices to current without it affecting what would be their normal monthly data allotment, as doing those things can use a LOT of data, especially if the devices haven't been connected to a service in a while.  

 

Of course, once updates and/or upgrades are done, most people just have fun with all that data.  Lots and lots of streaming.  :p   

 

Unfortunately, though, many new customers don't read the HughesNet Welcome email or monitor their data very much in the beginning, so the "relaxed bandwidth period" often passes them by without them ever knowing they had it.  Then, of course, come day 21, with them still doing what they had been they run out of data and don't know why.  It's a hard lesson to learn.  I'm certainly glad you were on the ball and didn't have to learn that lesson.  :)    

 

And, actually, not to put down any new customers in any way, but you seem to be a bit more ahead of the game than a lot, which is great.  You already knew what you were getting, and you monitored and adjusted accordingly.  You also understood the things you could and couldn't do with a soft capped sat internet service.  Kudos for that.  :)  

soulbarn's avatar
soulbarn
Sophomore
7 years ago
Thanks for the kind words. I will admit that I wasn’t that on the ball. I noticed that our data consumption wasn’t going down after a whole week and wondered what was going on. Having missed the welcome email, I turned to this forum, where I learned about the “trial” period. So, credit where credit is due...
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago
    soulbarn wrote:
    Thanks for the kind words. I will admit that I wasn’t that on the ball. I noticed that our data consumption wasn’t going down after a whole week and wondered what was going on. Having missed the welcome email, I turned to this forum, where I learned about the “trial” period. So, credit where credit is due...

    Yeah, but you shouldn't sell yourself short.  You looked, noticed and investigated what was going on.  So many people don't even look, unfortunately.  That you knew you should check on it shows that you actually were/are on the ball.  

     

    When I finally upgraded to Gen4 in Feb 2016, after having had HughesNet since Dec 2004, I missed the Welcome email, too.  I was used to watching my data, so I noticed what was going on pretty quickly, though I didn't know why it was happening, so I came on here and asked.  Well, the old HughesNet Community, but still.  

     

    I'm also glad you found this place.  A lot of people don't know it's here.  It's a great source of knowledge.  Not only about the ins and outs of HughesNet, but a lot of related things, as well.  And the best part of this Community is that it's monitored by corporate based reps who have direct access to the engineers, so if you ever have an issue that your fellow subscribers can't help with, the reps can.  :)    

    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      7 years ago

      You could still do a good home security system, that isn't cloud-based.

      Since you are a business customer, if you purchased the Static IP option, you could install a camera system at your home with an NVR to record the video footage.  This system could also send out email alerts to you if motion is detected at certain time periods, and you would be able to remotely access the NVR over your Hughesnet connection.

      No real data usage at that point, unless you attempt to stream video, or download data from the NVR while you are away from the home.