Forum Discussion

NL1NateDogg's avatar
NL1NateDogg
New Poster
20 days ago

Replace My Modem

My Hughesnet modem completely stopped working. The only lights that come on anymore is Lan and Wifi. The power light doesn't even come on. Technical support couldn't fix it and factory reset doesn't work. It was not a new modem when our service was installed a few months ago. Please send a new modem to replace this outdated and faulty one. Thanks...

Data Management
Hughesnet Voice
Performance

2 Replies

  • Remy's avatar
    Remy
    Moderator
    19 days ago

    NL1NateDogg,

     

    Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to help out further, but I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy

  • NL1NateDogg's avatar
    NL1NateDogg
    New Poster
    16 days ago

    I sent what you asked for in a private message as requested... I haven't had service for almost a week because my modem burned out...