Forum Discussion
All lights on front of modem keep going out!
Over the past 10 months my modem keeps going offline on a daily basis whenever internet is in use. The internet goes down and when I check the modem all the lights on the front are off. I have to r...
Liz-
Tech came out and was a helpful guy. He did not opt to replace the modem since it's been swapped twice already. He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose. He tightened the connection and asked that I let him know if I continue to have problems. Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems. I will post back once I get a chance to use the service again. Thanks!
-Kent
Very interesting problem. I'm a retired industrial E/I computer systems trouble shooter. I've seen some very strange things happen.
Sometimes when troubleshooting, and you've done all of the smart things, it's time to try something stupid, like plugging the modem into a UPS.
I know, it makes no sense that an elecrical problem would only effect the modem when there are other devices plugged in that are not effected, but that's what I would try next.
ACCIDENT, n. An inevitable occurrence due to the action of immutable
natural laws.
The Devils Dictionary
Thank you for the input. I will go ahead and try that as well. I've tried with and without the Tripplite Isobar surge protector, but I haven't tried a UPS yet. It certainly can't hurt! Next time I go to the cabin I will take a small UPS with me.
Hi Kent,
Thanks for getting back to me! I've created a dispatch and the local dealer should reach out to you on your mobile. I've also included instructions to have your modem shipped to us for debugging. I hope the symptoms go away with the new modem. For your reference, your case number is 117903035. Let us know how the site visit goes!
Good morning Kent,
I see the dispatch has already been completed, did the tech replace your modem?
Liz-
Tech came out and was a helpful guy. He did not opt to replace the modem since it's been swapped twice already. He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose. He tightened the connection and asked that I let him know if I continue to have problems. Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems. I will post back once I get a chance to use the service again. Thanks!
-Kent
