Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
5 years ago

Any known issue for Northern California today - 66K downloads under FAP

Any other users here in Northern California struggling to even connect and do simple emails or web access.   Today, under FAP, I am getting sub 100K downloads.  About same for uploads. It is like p...
Performance
slow
  • Liz's avatar
    Liz
    5 years ago

    Hi Thomas,

     

    I just ran diagnostics on your site and it's working normally, it's just that the monthly data is depleted so speeds are reduced (currently seeing ~270k). Please keep in mind that while subject to the Fair Access Policy, these reduced speeds are further split up between all the devices on your network. 

     

    A few options available of course, can try limiting to one device to see if there's a noticeable improvement, using a data token, or waiting until the data reset date.

     

    -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Where is your gateway?

    • macsociety's avatar
      macsociety
      Advanced Tutor
      5 years ago
      maratsade wrote:

      Where is your gateway?

      Howdy maratsade, been a while since I been here... hope you been good.

      To answer your question... here is my info.

      Satellite NameEchoStar-17-NADGateway ID3Beam ID19Outroute ID18

      thx

      TJ

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Hey macsociety, it's good to see you here, though I'm sorry you're experiencing such low speeds. 

         

         From the info you provided, I can't figure out where your gateway would be located. I get the gateway location from the "IP Gateway Association State" line in the System Status page of the SCC.   I was thinking maybe there was an issue at the gateway (which is in another state), such as weather or something with the gateway itself. 

         

        I hope a rep can check for you.