Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
5 years ago

Any known issue for Northern California today - 66K downloads under FAP

Any other users here in Northern California struggling to even connect and do simple emails or web access.   Today, under FAP, I am getting sub 100K downloads.  About same for uploads. It is like p...
Performance
slow
  • Liz's avatar
    Liz
    5 years ago

    Hi Thomas,

     

    I just ran diagnostics on your site and it's working normally, it's just that the monthly data is depleted so speeds are reduced (currently seeing ~270k). Please keep in mind that while subject to the Fair Access Policy, these reduced speeds are further split up between all the devices on your network. 

     

    A few options available of course, can try limiting to one device to see if there's a noticeable improvement, using a data token, or waiting until the data reset date.

     

    -Liz

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

macsociety 

maratsade 

 

Just before I saw your post I saw another with a similar issue, so I'm wondering if the other person is on the same Gateway, or even the same satellite and beam.  It doesn't appear to be weather related, or at least not with yours. 

 

Hopefully it's just a "hiccup" that will get back to normal very soon.  Maybe the Gremlins are on a constant road trip and they just happened to be in Amarillo or Northern CA today.  😂

  • macsociety's avatar
    macsociety
    Advanced Tutor
    5 years ago

    Dead again... argh. Two days in a row. Early this AM we were fine then boom... sub 100K downloads. Hughesnet, please assist.  What seems to be going on with my connection.  In FAP, this AM had a normal download of 800K... then whack, down to 200s.. then double whack... 98K.

     

    Please inform and thanks in advance.

     

    Thomas

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi Thomas,

       

      I just ran diagnostics on your site and it's working normally, it's just that the monthly data is depleted so speeds are reduced (currently seeing ~270k). Please keep in mind that while subject to the Fair Access Policy, these reduced speeds are further split up between all the devices on your network. 

       

      A few options available of course, can try limiting to one device to see if there's a noticeable improvement, using a data token, or waiting until the data reset date.

       

      -Liz