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macsociety's avatar
macsociety
Advanced Tutor
5 years ago
Solved

Any known issue for Northern California today - 66K downloads under FAP

Any other users here in Northern California struggling to even connect and do simple emails or web access.   Today, under FAP, I am getting sub 100K downloads.  About same for uploads. It is like p...
Performance
slow
  • Liz's avatar
    Liz
    5 years ago

    Hi Thomas,

     

    I just ran diagnostics on your site and it's working normally, it's just that the monthly data is depleted so speeds are reduced (currently seeing ~270k). Please keep in mind that while subject to the Fair Access Policy, these reduced speeds are further split up between all the devices on your network. 

     

    A few options available of course, can try limiting to one device to see if there's a noticeable improvement, using a data token, or waiting until the data reset date.

     

    -Liz

Liz's avatar
Liz
Moderator
5 years ago

The thing with reduced speeds under the Fair Access Policy is that reduced speeds will be under 1Mbps, we don't have a range more specific than that. It's just generally less than 1 Mbps, and just like for a subscriber with monthly data left, speeds can vary by several Mbps due to all kinds of factors.

 

-Liz

macsociety's avatar
macsociety
Advanced Tutor
5 years ago
Liz wrote:

The thing with reduced speeds under the Fair Access Policy is that reduced speeds will be under 1Mbps, we don't have a range more specific than that. It's just generally less than 1 Mbps, and just like for a subscriber with monthly data left, speeds can vary by several Mbps due to all kinds of factors.

 

-Liz

Understood but that is a shame.  This is the slowest I have ever experienced since being with Hughes starting back in early 2000s... getting any run with one device connected and wifi turned off and getting a 63k test is worse than 2g one can get on an old cell device.  So in a matter of a day it went from the normal 500k to 800K under FAP with wifi left on to 63k with one device connected and wifi off so non of my home is now served other than 1 computer and can't even get emails now, or sporatically.  My email all day as been timing out several times.

 

Not a happy customer but what can I do.  Tokens are not an option as even when I am not under FAP I have seldom achieved the speeds advertised or even a small subset of those speeds.  

 

May be time to go back to cell unfortunately as under 100k just does not cut it.  

 

Thanks for your time.

 

Thomas