Forum Discussion

edthetermite's avatar
edthetermite
Freshman
2 years ago

Bonus Plan data amount is mysteriously shrinking.

When I check my plan data I notice the Bonus Plan data is shrinking despite our not using it very often. Infrequently I may get some news online between 7 and 8 am but normally we are not accessing the web from 2 am to 8 am.

Is there a way to view what device is using data during the Bonus Plan hours? 

Bonus Plan
Data Management
shrinking data
  • maratsade's avatar
    maratsade
    2 years ago

    You can use this path to figure out usage:

     

    Click Usage (top of page), then Usage Details

    Click Usage again, then  Connected Devices

     

    You'd have to do a bit of digging to see what used the network when.  

     

    You can also use the free app Glasswire, but it has to be installed on every device. 

     

    If you want to make sure nothing uses your network between 2-8, turn off the modem when you go to bed.  If you keep it on, things like automatic updates will draw from the data buckets even if you're not there. 

     

     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 years ago

    You can use this path to figure out usage:

     

    Click Usage (top of page), then Usage Details

    Click Usage again, then  Connected Devices

     

    You'd have to do a bit of digging to see what used the network when.  

     

    You can also use the free app Glasswire, but it has to be installed on every device. 

     

    If you want to make sure nothing uses your network between 2-8, turn off the modem when you go to bed.  If you keep it on, things like automatic updates will draw from the data buckets even if you're not there. 

     

     

    • edthetermite's avatar
      edthetermite
      Freshman
      2 years ago

      "You can use this path to figure out usage:"

       

      There does not seem to be a link following your comment. ????

       

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        2 years ago

        Ed, there isn't a link -- like Gabe said,  what I posted was steps to follow when you're on the community. You need to use a browser, and you start by looking at the ribbon at the top (the blue section with white writing) and clicking on "Usage."  Then follow the rest of the steps.