Forum Discussion

Pete_Vit's avatar
Pete_Vit
Senior
3 years ago

Cannot send emails with Thunderbird...again

I responded to a users email about an issue sending emails using Outlook, so far no update, so, again no changes to my settings and now again I cannot send email from my hughesnet account using thund...
Data Management
  • Pete_Vit's avatar
    Pete_Vit
    3 years ago
    maratsade wrote:

    Click "contact us" at the top of the page, then click on "Live Chat."  Sometimes you have to wait a while, if they're busy. 

    thanks Maratsade - thanks Liz, woking with support now

maratsade's avatar
maratsade
Distinguished Professor IV

Carmen, how did you solve the issue the last time? 

Pete_Vit's avatar
Pete_Vit
Senior
3 years ago

I removed the account and added it back, nothing has changed with my email setting for authenication, port, password.

I really do not want to remove and add the account again, since all my emails (thousands) reload again :(

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Thanks, Carmen. Can't blame you, really. 

    • Pete_Vit's avatar
      Pete_Vit
      Senior
      3 years ago

      I wonder if someone in tech support can vaildate the smpt server setting I'm using?

      smtp.hughes.net port 587 -

      security STARTTLS

      authenication : Normal password

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        Have you tried the toll-free number or the chat?