Forum Discussion

Pete_Vit's avatar
Pete_Vit
Senior
4 years ago
Solved

Cannot send emails with Thunderbird...again

I responded to a users email about an issue sending emails using Outlook, so far no update, so, again no changes to my settings and now again I cannot send email from my hughesnet account using thund...
Data Management
  • Pete_Vit's avatar
    Pete_Vit
    4 years ago
    maratsade wrote:

    Click "contact us" at the top of the page, then click on "Live Chat."  Sometimes you have to wait a while, if they're busy. 

    thanks Maratsade - thanks Liz, woking with support now

Pete_Vit's avatar
Pete_Vit
Senior
4 years ago

I removed the account and added it back, nothing has changed with my email setting for authenication, port, password.

I really do not want to remove and add the account again, since all my emails (thousands) reload again :(

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Thanks, Carmen. Can't blame you, really. 

  • Pete_Vit's avatar
    Pete_Vit
    Senior
    4 years ago

    I wonder if someone in tech support can vaildate the smpt server setting I'm using?

    smtp.hughes.net port 587 -

    security STARTTLS

    authenication : Normal password

     

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Have you tried the toll-free number or the chat? 

      • Pete_Vit's avatar
        Pete_Vit
        Senior
        4 years ago

        In the past I've not had any luck with calling support, getting anyone I can understand, can understand me.

        no matter what the issue is they follow the same script, reboot, reset modem.... when I just have an email issue.

        CHAT? never knew that was an option

        where's that ?

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      The settings appear correct, this is what our e-mail admins suggest for outbound settings:

       

      SMTP Server Setting
      http://email.hughes.net or http://smtp.hughes.net (they resolve to the same place)

      Available Outbound SMTP ports
      587 with security set to TLS

      All Mail Clients must have SMTP Authentication selected as it is required to send email.

       

      -Liz