Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
Solved

Community notification emails have stopped.

The last Community notification email I received was at 5:40PM EST yesterday.  Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...
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  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

     

    If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
6 years ago

Hi Gabe,

 

Thank you for letting me know. The e-mail admins confirmed that MSN is blocking e-mails from your IP at the moment and they've reached out to them to address this. I'll keep you posted.

 

-Liz

Liz's avatar
Liz
Moderator
6 years ago

Good morning Gabe,

 

I questioned the e-mail admins as to how forwarding can fail while sending works if the IP is blocked. You brought up an interesting situation where forwards to MSN don't work while direct mails still do.

 

Can you please try sending a test email from the HN account to your MSN and let me know if that succeeds? Then also try forwarding to MSN to see if that works. I think the e-mail admins would like to see current attempts now that they've confirmed the IP block.

 

Thanks,

Liz