Forum Discussion

lcregger's avatar
lcregger
Freshman
8 years ago
Solved

Connection drops intermittently

For the last two months, I have been experiencing dropped connections on my Gen 5 system.  These routinely occur during the daytime: a) after 6 a.m. b) occur about every 5-7 minutes c) only last a...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi lcregger,

     

    Thank you for your patience while the engineers investigated your case. They would like to get a hold of your modem and ATA for debugging, as they aren't able to reproduce the same issue on their lab equipment. I will have replacement equipment shipped at no cost to you, but I will also email you special return labels so that our engineers get your equipment.

     

    Your cooperation, patience, and understanding are much appreciated.

     

  • Liz's avatar
    Liz
    8 years ago

    Good morning lcregger,

     

    I see the equipment arrived at your location last week. Have you been able to give them a spin?

     

     

     

     

lcregger's avatar
lcregger
Freshman
8 years ago

I'll arrange to be available at 2 PM ET on Friday the 9th.

 

I have not been able to use the computer today to chart any "hiccups" but it seems to be working good currently.

 
Liz's avatar
Liz
Moderator
8 years ago

Good morning lcregger,

 

I see the equipment arrived at your location last week. Have you been able to give them a spin?