Forum Discussion
Connection is off and on
Hi jd697, thanks for reaching out. I pulled up your account, and through my investigation I did see some dip in service that showed from recent activity, though it seemed to sort itself out. I ran a test through the system that should improve connection, it may take up to a few hours before we see results.
Let us know how things are running.
-Brooke
Unfortunately I am still having problems losing connection. It worked fine for a few hours this morning, but then dropped out again around noon. The connection dropped several more times this afternoon and I rebooted to get it back up. It works fine when it is working. When it goes down the system state code is usually 30.1.1. I do have the modem plugged directly into the wall outlet. I am on Echostar-XVII. Beam ID 20.
Hi jd697, thanks for reaching out. I pulled up your account, and through my investigation I did see some dip in service that showed from recent activity, though it seemed to sort itself out. I ran a test through the system that should improve connection, it may take up to a few hours before we see results.
Let us know how things are running.
-Brooke
Thanks Brooke. My connection seems to be holding tonight. It's running slow but at least the connection is not dropping. Speed tests show me at 1.1mbps on download and 0.55 on upload. I know that speeds are always lower at night, but it is especially slow tonight. I'll see how things work tomorrow. Thanks for the help.
