Forum Discussion
Connectivity with internet goes up and down, up and down! Very frustrated.
Renee,
I'm glad that the tech was able to figure out what was causing the issue and get it fixed for you.
And please do come back here if you have a problem or question in the future. IMHO, this support community is the best place to get help for just about anything with your HughesNet service, or even anything that you use it for.
Again, I'm glad it's fixed and working the way it should. :)
Thank you, I will be sure to leave it plugged in. I always do anyway. I also had checked and rechecked all cords and connections to make sure nothing was lose. This is weird because I JUST got this modem not even 2 weeks ago give or take. I haven't sent my old modem back yet, I'm wondering if maybe I should try that one? I doubt it will work though because I tried everything under the sun trying to get that one to work, and finally caved in and called hughesnet support, that person was stumped too and just sent the new one.
Thank you for your quick reply!
You're very welcome. :)
At this point you should wait to see what the reps come up with. To be honest, I doubt the problem lies with the modem, though they'll be able to say for sure. Additionally, since you last powered the modem it has been logging everything that has been going on with the HughesNet equipment, and that additional info can help the reps, as well. Unplugging the modem and reconnecting the other one would cause those logs to be lost, and it probably woudn't make any difference.
Again, I would wait to see what they say.
