Forum Discussion

cal.gilbert's avatar
cal.gilbert
Sophomore
9 years ago
Solved

Customer with extremely poor service

Although I'm not a new customer (been with Hughesnet for about 10 years), I too have seen unacceptable latency issues and poor network performance in the evenings.  I too am using the Gen5 Modem on...
  • Liz's avatar
    Liz
    9 years ago

    Hi Cal,

     

    I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?

     

     

Aedan's avatar
Aedan
Senior
9 years ago

Hello cal.gilbert,

Thanks for posting and welcome to the community. I have moved your post in order for us to better focus on your concerns. I tried troubleshooting your system but was unable to identify your account. Please check your private messages in the top right-hand corner, as I have sent you more information pertaining to this issue. Thanks so much in advance.

 

 

cal.gilbert's avatar
cal.gilbert
Sophomore
9 years ago

Aedan:

I sent you a PM with my information.  

In the meantime, I've noted a bit of slowing this evening although not quite as bad as last week.

Here are my testmy download results:

http://testmy.net/quickstats/CGilbert

Speeds are down this evening from a high of 19 to a low of 3.43Mbps.

Performing 25mb downloads from a hardwired Gigabit Ethernet connection.

Ping times to Google are actually fairly steady at 624ms over a 90 packet test with a max time of 1014ms and no packet loss.

  • cal.gilbert's avatar
    cal.gilbert
    Sophomore
    9 years ago

    Well speeds are once again tanking.  Right on time it seems. 

    See testmy results:

    http://testmy.net/quickstats/CGilbert

    I understand that Beam 68 is having issues, but until they are resolved, I expect some type of account credit for the hassle of having subpar performance.

    BTW I ran a HN speed test and got a whopping .28Mbps download speed.  Woohoo!

    Ping loops to Google are not showing any packet loss and are averaging 670ms or so (running about 40+ pings per session)

    • Aedan's avatar
      Aedan
      Senior
      9 years ago

      Hello cal.gilbert,

      Please check your private messages in the top right-hand corner, as I have sent you more information. Thanks.

      • cal.gilbert's avatar
        cal.gilbert
        Sophomore
        9 years ago

        Here are my latest results from testmy:

        http://testmy.net/quickstats/CGilbert

        Speeds took a dive about 5PM EST and are still poor.  I just finished up two quick Speedtests from HN and got .44Mbps down and 2.81 up from Dallas.  The second run was to Chicago and it logged a whopping .65Mbps down and 2.58 up.  Of note: Ping loops to Google are still in the 600ms range even though download performance is less than stellar.

        Aedan: I read your PM from earlier and anticipate a suitable resolution. 

        BTW: A service tech is due at my home on Thursday 17 Aug to perform a dish repoint. Any chance I could get on a faster beam?